Cancellation and Substitutions

We reserve the right to cancel any workshop due to insufficient registration. Participants will be notified of cancellations by the registration deadline as outlined in Dates and Deadlines. We reserve the right to substitute another qualified instructor and/or amend any workshop in the event of unforeseen circumstances at any time. A full refund will be made in case of cancellation. We will refund any travel related costs.

Cancellation / Refunds

  • Cancellation is permitted upto 15 days prior to start date of the selected workshop schedule.
  • 50% Deposit: Non-refundable:
    • Elementary Workshops: The “Zennergy Experience Workbook’s” is shipped to you against this amount within 3 to 5 working days of receipt of your fee.
    • Intermediate: Non Refundable
    • Advanced: Non Refundable
  • Any amount paid beyond the 50% deposit will be fully refunded within 5 working days of the scheduled workshop if we receive notification of non-participation.
  • After Workshop Scheduled start date all payments are non refundable.
  • If full balance is not received within the scheduled period as indicated afore in this document, it shall be treated as a forfeiture of the deposit as indicated afore in this document, however, ‘Zennergy’ may consider a written request by email for a spot in an alternative scheduled Workshop if the same is available. The “Re-Registration” process is managed manually and is not automatic, therefore emails shall be the default method of communication for this purpose.
  • All financial transaction fees made at time of payment are non-refundable. Refund transaction fees will be deducted from the amount to be refunded.

Refund Mode & Duration

Refunds will be provided back to customer via online mode only (Razorpay). From the time refund request is received, the amount is refunded within 10 to 15 working days. Exact duration depends on bank holidays and their schedule in processing refund.

In addition, if your services are cancelled by the company for violation of this Agreement or the attached Acceptable Use Policy, all payments made to the Company become completely nonrefundable.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Shipping

To return your product, you should mail your product to:

Zennergy
45/46 B, Aashit Apartments,
Juhu Koliwada, Santacruz (W).
Mumbai 400049.
Maharashtra. India.
[email protected]